Legal

Privacy Policy

Last updated: August 2026

1. Introduction

Mekha Innovation (“we”, “us”, or “our”) is an AI solutions company based in Bangkok, Thailand. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at mekha.ai, use our contact forms, or engage our AI products and services.

We are committed to protecting your privacy and handling your data in an open and transparent way. By using our website or services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

  • Contact information: Your name, email address, phone number, and company name when you submit our contact form or request a consultation.
  • Project details: Information you voluntarily provide about your business goals, timeline, and the services you are interested in.
  • Usage data: Automatically collected data such as your IP address, browser type, device information, pages visited, and referral sources.
  • Communication records: Records of correspondence when you contact us via email, LINE, Facebook, or other channels.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide customer support.
  • Deliver, maintain, and improve our AI products and services.
  • Send you service-related communications, including updates, newsletters, and marketing materials (you may opt out at any time).
  • Analyze website usage to understand how visitors interact with our site and improve its content and functionality.
  • Comply with legal obligations and protect our rights and property.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies (such as web beacons and pixels) to measure traffic, analyze user behavior, and improve site performance. Cookies are small data files stored on your device. You can control or disable cookies through your browser settings, but some features of the site may not function properly without them.

5. Third-Party Services

We may use third-party services to operate our website and deliver our solutions. These providers may collect limited data as governed by their own privacy policies. They include:

  • Supabase — backend database infrastructure for storing contact leads.
  • Google — analytics and site verification.
  • LINE — customer communication via the LINE platform.
  • Facebook & TikTok — social media channels for engagement and marketing.
  • Email service providers — for delivering notifications and responses.

We do not sell your personal data to any third party.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Contact lead data is typically retained for up to 24 months unless you request earlier deletion.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request that we correct inaccurate or incomplete data.
  • Deletion: Request that we delete your personal data, subject to legal retention requirements.
  • Opt-out: Unsubscribe from marketing communications at any time.
  • Restriction: Request that we limit the processing of your data under certain conditions.

To exercise any of these rights, please contact us at contact@mekha.ai.

8. Security

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “last updated” date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us: